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Contents
Electrical Fires ............................................................................................................................ 161
Computer Disposal/Recycling ................................................................................................. 162
Soft Skills—Written Communications Skills ...................................................................... 162
Chapter Summary ...................................................................................................................... 164
Key Terms .................................................................................................................................... 165
Review Questions ....................................................................................................................... 165
Exercises ....................................................................................................................................... 168
Lab 4.1 Performing Maintenance on an Antistatic Wrist Strap ...................... 168
Lab 4.2 Computer Disassembly/Reassembly ........................................................ 169
Lab 4.3 Amps and Wattage ....................................................................................... 172
Lab 4.4 Continuity Check ......................................................................................... 172
Lab 4.5 Pin-Out Diagramming ................................................................................ 173
Lab 4.6 Fuse Check .................................................................................................... 174
Lab 4.7 Using a Multimeter ..................................................................................... 174
Lab 4.8 Wall Outlet and Power Cord AC Voltage Check ................................... 176
Lab 4.9 Device DC Voltage Check .......................................................................... 177
Lab 4.10 Windows XP Power Options ................................................................... 178
Lab 4.11 Windows Vista/7 Power Options ............................................................ 179
Activities ....................................................................................................................................... 180
Chapter 5: Logical Troubleshooting ........................................................................................183
Troubleshooting Overview ....................................................................................................... 184
Identify the Problem .................................................................................................................. 184
Establish a Theory of Probable Cause ................................................................................... 185
Test the Theory to Determine Cause .................................................................................... 190
Establish a Plan of Action and Implement the Solution .................................................. 191
Verify Full System Functionality and Implement Preventive Measures ....................... 191
Soft Skills—Document Findings, Actions, and Outcomes and
Provide Feedback ........................................................................................................................ 192
Chapter Summary ...................................................................................................................... 194
Key Terms .................................................................................................................................... 194
Review Questions ....................................................................................................................... 194
Exercises ....................................................................................................................................... 196
Lab 5.1 Logical Troubleshooting ................................................................... 196
Activities ....................................................................................................................................... 197
Chapter 6: Memory ............................................................................................................................201
Memory Overview ....................................................................................................................... 202
Memory Physical Packaging .................................................................................................... 203
Planning the Memory Installation ......................................................................................... 204
Planning the Memory Installation—Memory Technologies............................................ 205
Mobile Device Memory .............................................................................................................. 207
Planning the Memory Installation—Memory Features .................................................... 207
Planning for Memory—The Amount of Memory to Install ............................................. 209
Planning for Memory—How Many of Each Memory Type?............................................. 212
Planning for Memory—Researching and Buying Memory .............................................. 216
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