About the Author
Cheryl Schmidt is a professor of Network Engineering Technology at Florida State College at
Jacksonville. Prior to joining the faculty ranks, she oversaw the LAN and PC support for the
college and other organizations. She started her career as an electronics technician in the U.S.
Navy. She teaches computer repair and various networking topics, including CCNA, CCNP,
VoIP, QoS, and wireless technologies. She has published other works with Pearson, including
IP Telephony Using CallManager Express and Routing and Switching in the Enterprise
Lab Guide.
Cheryl has won awards for teaching and technology, including Outstanding Faculty of the
Year, Innovative Teacher of the Year, and Cisco Networking Academy Stand Out Instructor.
She has presented at U.S. and international conferences. Cheryl keeps busy maintaining her
technical certifications and teaching, but also loves to travel, hike, do all types of puzzles,
and read.
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