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CHAPTER 6: TROUBLESHOOTING AND Q&A
groov Box User’s Guide
65
65
1. Plug the control network into ETH1 on the groov Box. (Remember, your computer network is
plugged into ETH0. The two Ethernet network interfaces on the Box are independent, so that
keeps the two network subnets separate.)
2. Follow the steps in “Configuring ETH1 for the Control Network” on page 31 to configure the
ETH1 connection.
3. Now try configuring your tag server or controller again. This time groov should be able to find
it.
Q: I can’t log into groov using the hostname. What should I do?
When starting a groov Box, always wait until the SYS LED has stopped blinking before you try to
access groov. Otherwise, you might not be able to log in using the hostname. If this happens, try one
of the following methods to log in:
Method 1: Open groov Find and locate the IP address of the groov you want to log into. Log into
groov using the IP address. After some time passes, you should be able to log in again using the
hostname.
Method 2: Open a command prompt and enter
ipconfig /flushdns. Then log into groov
using the hostname.
Q: I can’t read (or write) to my Modbus/TCP device OR the data doesn’t make
sense. What’s wrong?
Modbus/TCP devices, though based on a standard protocol, may be set up differently from one
another. Some use zero-based addressing and some use one-based addressing. Some devices don’t
support all Modbus functions. Modbus/TCP devices also vary in the way they present float data. And
device documentation sometimes doesn’t specify how the device is set up.
If you’re having trouble reading or writing to your device, or if the data is clearly wrong, you probably
need to change settings for your Modbus device. In groov Build, choose Configure > Devices and
Tags and locate your device in the list. Follow instructions in the groov Build and View User’s Guide to
understand and change settings. You may need to try different combinations of settings to see what
works.
Additional Questions and Answers
This section answers questions you might have about the groov Box.
Q: Where should I locate the groov Box?
A: The groov Box is an industrial appliance made to operate in tough environments, so it doesn’t
have to be pampered. Make sure you check the specs for temperature and humidity, and then place
it where you can connect it to both your company computer network and your control network.
(You will use separate connectors on the groov Box for these two networks to keep them physically
separated—better for security.)
If you’re using the wireless LAN, choose a location where the signal is constant and strong. Wireless
networks can be unreliable unless carefully designed and periodically checked.
- GROOV BOX 1
- USER’S GUIDE 1
- FOR GROOV-AR1 1
- GROOV BOX USER’S GUIDE 2
- Table of Contents 4
- 1: Welcome 8
- Choose Your groov 9
- About this Guide 10
- Other groov Resources 10
- System Requirements 10
- A Note on Browsers 11
- System Architecture 12
- What’s In This Guide 13
- Product Support 14
- PRODUCT SUPPORT 15
- 2: Getting Started 16
- Step 2. Choose a Location 18
- Step 3. Mount the groov Box 18
- DIN rail clip 19
- ETH0 to computer network 19
- ETH1 to control network 19
- (if on a separate subnet) 19
- Step 6. Turn on the groov Box 21
- Step 8. Open groov 22
- Serial number 24
- 3: Powering On, Logging In 26
- Opening Admin 27
- 1. Open groov Find 28
- 2. Click Yes 28
- Logging into Admin 30
- For Chrome 31
- For Firefox 31
- For Safari 32
- For Internet Explorer 32
- 4: Using groov Admin 34
- Using Admin’s Quick Start 35
- Assigning a Static IP Address 36
- 4. Click Save 37
- 3. Click Save 38
- 2. Click ETH1 39
- 2. Click WLAN0 40
- 6. Enter the Network Key 40
- Make sure that WLAN0 is 42
- Disabled 42
- Backing Up groov 44
- 4. Do one of the following: 45
- 5. Click Backup 45
- Restoring groov 46
- Updating groov Admin 47
- Restarting the groov Box 48
- Checking System Information 50
- Checking Hardware Status 51
- Setting the System Time 52
- Changing the Time Zone 53
- Time Server 53
- 5. Click Sync and Apply 54
- SETTING THE SYSTEM TIME 55
- 5: Using an SSL Certificate 56
- 4. Click Create Now 58
- Store on a Computer 61
- Windows 7 Windows 8 62
- Expand this 63
- Click here 63
- Step 1: Create a CSR 65
- Basic Troubleshooting 70
- Troubleshooting Q&A 71
- A: Specifications and 74
- Dimensions 74
- B: Connectors and LEDs 76
- SYS LED On/Off button 77
- Ethernet LEDs 77
- C: Replacing the Battery 78
- WiFi Adapter 80
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